All our packages are sent using a Worldwide Insured Shipping service.
You will receive a shipping reference when your order has been processed by our fulfilment team - allow up to 24-48 hours for this. Please note that the shipping time can vary and for some destinations we cannot guarantee these timeframes.
For any other questions and further details about shipping and delivery times, contact us by email and we will respond as quickly as we can: firstname.lastname@example.org
Our Exclusive Shipping Rates (For orders over $150):
UK, EU & EEA - $9.99 Free (5-7 Days)
US & Canada - $12.99 Free (5-7 Days)
Rest of the World* - $14.99 Free (5-7 Days)
* The countries we currently are unable to ship to are Russia, Cuba, Iran, North Korea, Sudan, Syria. Excluded from our free shipping option are the following countries: Argentina, Azerbaijan, Greece, Kazakhstan, Lebanon, Swaziland and Turkey. These countries take 14-18 days delivery.
We also have the other paid shipping options which have improved shipping times i.e. Premium Shipping (2-4 Days) - Price will be dependant on your shipping address.
Customs, Taxes, Duties & Fee’s
All order are sent are eventually placed into your country's local postal stream. All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient.
There is no taxes or import duties for orders in the UK or in the EU.
There is a slight chance that you will not get charged VAT or duties, however if you do get charged, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government.
The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.
If you have any other questions, please check out our support page - Click Here